Ajman: The Ajman Municipality and Planning Department has introduced a unified digital service that allows customers to cancel all types of contracts automatically once both parties agree to the cancellation. This new service eliminates the need for document submission or staff review and approval, effectively removing 100% of bureaucratic procedures.
According to Emirates News Agency, this initiative is part of the Department's ongoing efforts to expand digital services, improve the customer experience, and enhance service efficiency. Abdulrahman Mohammed Al Nuaimi, Director-General of the Ajman Municipality and Planning Department, emphasized that the service is aimed at simplifying the customer journey and developing the rental services ecosystem. By unifying the cancellation process for all types of digital contracts, the service reduces procedures, requirements, and accelerates transaction completion.
Al Nuaimi further explained that the service ensures 100% elimination of bureaucracy, as it only requires digital approval from both parties for the cancellation to be completed automatically and instantly. This process requires no attachments, additional procedures, or human intervention, offering customers a seamless digital experience.
Yousuf Mohammed Al Shaiba Al Nuaimi, Executive Director of the Rental Regulation Sector at the Ajman Municipality and Planning Department, highlighted the Department's commitment to leveraging digital solutions to enhance its services. He noted that the service aligns with customer expectations and boosts flexibility, innovation, and efficiency in service delivery. The service also shortens the customer journey and facilitates the efficient and seamless completion of contract cancellation procedures.
Customers can initiate contract cancellation requests via the Tasdeeq system on the Department's website. Once both parties approve the request digitally, the cancellation is processed automatically. The service is accessible 24/7 from any location. For further information, enquiries, or feedback, customers can reach out to the Ajman Contact Centre at 80070.