Abu Dhabi:H.H. Sheikh Hazza bin Zayed Al Nahyan, Ruler's Representative in Al Ain Region, visited the TAMM Factory, part of the Department of Government Enablement - Abu Dhabi (DGE), to review the advancements of the unified government services platform, TAMM. The platform has been recognized globally for its use of artificial intelligence to enhance customer experience and efficiency.
According to Wam, Sheikh Hazza bin Zayed was briefed on the latest developments and features of TAMM, emphasizing its role as a model for AI-driven government services. During his visit, he was accompanied by Sheikh Mohammed bin Hamdan bin Zayed Al Nahyan and was received by Ahmed Tamim Hisham Al Kuttab, Chairman of DGE, and Dr. Mohamed Abdulhameed Al Askar, Director-General of TAMM.
The visit highlighted the cooperative efforts at the TAMM Factory, where government entities and partners collaboratively develop services focused on the needs and well-being of the community. Sheikh Hazza affirmed the importance of advancing proactive services and AI adoption to improve service access across Abu Dhabi.
Ahmed Tamim Hisham Al Kuttab expressed pride in Sheikh Hazza's visit, which he described as a strong motivator for TAMM Factory teams to continue their efforts in maintaining Abu Dhabi's leadership in AI-native governance. He noted that TAMM has evolved into a global model, attracting international governments to learn from its achievements.
The TAMM platform offers over 1,200 services through more than 49 partners and serves 4.9 million users, achieving a satisfaction rate of 94.5%. With the capability to process over 18 million transactions annually, the AI-driven TAMM AI Assistant manages 96% of inquiries autonomously. The platform's AI public servant, TAMM AutoGov, significantly reduces financial penalties for users, saving over AED17 million annually and conserving 5.6 million government working hours each year.