Dubai: H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of Dubai Executive Council, reiterated Dubai's ongoing commitment to improving government services by enhancing speed and responsiveness. This vision aims to positively impact citizens, residents, and visitors while boosting key sector performances through continuous innovation and integration.
According to Emirates News Agency, Sheikh Hamdan attended the annual awards ceremony of the Hamdan Bin Mohammed Programme for Government Services for 2025, where the Dubai Electricity and Water Authority received the prestigious Hamdan Flag. The award recognized its success in implementing the 'Services 360 Policy,' which delivers integrated and proactive government services.
Sheikh Hamdan emphasized the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, which prioritizes people-centric government work. He acknowledged the completion of the Services 360 Policy, launched three years ago, and expressed gratitude to all entities and teams involved in enhancing 1,474 government services through collaborative efforts.
The Crown Prince congratulated Dubai Electricity and Water Authority for winning the Flag for 2025, along with other awardees such as Dubai Land Department, the General Directorate of Identity and Foreigners Affairs - Dubai, Department of Economy and Tourism, and DP World. He urged all government entities to continue making impactful contributions to Dubai's community and economic sectors.
The awards ceremony, organized by the Dubai Model Centre under the General Secretariat of The Executive Council of Dubai, was attended by notable figures including H.H. Sheikh Ahmed bin Mohammed bin Rashid Al Maktoum and H.H. Sheikh Ahmed bin Saeed Al Maktoum, among other senior officials.
The Services 360 Policy has accelerated Dubai's transition to a model of integrated government services that anticipate and exceed customer expectations. The policy has delivered significant improvements, including AED6 billion in total savings and substantial reductions in service times and requirements, as highlighted in the Services 360 Policy Impact Report.
Dubai Electricity and Water Authority's receipt of the Hamdan Flag for 2025 underscores its exemplary implementation of the Services 360 Policy, delivering innovative and seamless digital service journeys. The six finalists for the award were selected from 28 participating entities, with Dubai Land Department being awarded for its 'Tamallak+' initiative in affordable property ownership.
The General Directorate of Identity and Foreigners Affairs - Dubai was recognized for its 'Domestic Worker Regulation' platform, winning the Best Digital City Experience Award. Additionally, the Shared Digital Channels Award was presented jointly to the Department of Economy and Tourism and DP World for their innovative digital channels.
The Hamdan Bin Mohammed Programme for Government Services evaluates entities based on criteria such as creativity, service delivery culture, sustainability, and impact, with customer feedback playing a crucial role.
As Dubai completes the Services 360 Policy, the Hamdan Flag continues to inspire government entities to innovate and elevate service models, reinforcing Dubai's global leadership in integrated government services. Senior officials, including Abdulla Mohammed Al Basti and Hamad Obaid Al Mansoori, emphasized Dubai's commitment to maintaining its position as a leader in smart city initiatives through continuous enhancement of digital services.
Dr. Hazza Khalfan Al Nuaimi and Eman Mohammed Al Suwaidi highlighted the tangible impact of Dubai's whole-of-government approach, reinforcing the successful integration and improvement of public services across the emirate.