Dubai:Tarahum Charity Foundation has introduced Rahma, an AI Agent, on its website to enhance the accessibility and efficiency of its services for customers, donors, and visitors. Rahma is designed to assist users by guiding them through the website, providing information, and facilitating involvement in the foundation's initiatives.
According to Wam, Rahma serves as a digital companion throughout users' interactions with the foundation, embodying the concept of 'mercy' as reflected in its Arabic name. This aligns with Tarahum's belief that technology should benefit people by making meaningful impacts.
The launch of Rahma is part of the Dubai-it approach initiated by His Highness Sheikh Mohammed bin Rashid Al Maktoum, which aims to transform ambition into achievement. The AI Agent aligns with the nationwide 'UAE Innovates' initiative, highlighting the role of artificial intelligence in charitable and humanitarian efforts.
Dr. Ahmad Tahlak, General Manager of Tarahum Charity Foundation, emphasized the foundation's commitment to using technology to improve service delivery and user experience. He noted that Rahma plays a key role in advancing the foundation's digital transformation and mission to serve the community with compassion.
Abdulla Al Kaabi, Head of Customer Service at Tarahum Charity Foundation, explained that Rahma answers common user inquiries, allowing the team to focus on cases requiring personal attention. The AI Agent will continue to evolve based on user interactions, ensuring it remains aligned with community needs.
Rahma is currently available on the Tarahum Charity Foundation's website, reflecting the foundation's dedication to enhancing customer experience and accessibility.